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Growth & Communication | Workspace

Use the Notification Center

Review scheduled, sent, delivered, and failed system messages and safely retry only after fixing the cause.

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Feature-specific ServiceTooly wireframe for Use the Notification Center
This wireframe is generated from the feature names and steps in this guide, so it stays aligned with the instructions even when labels vary by role or plan.

What this section includes

  • Email and SMS event log
  • Scheduled notices
  • Delivery status
  • Failure details
  • Manual queue processing

Start-to-finish instructions

  1. Open Notifications

    Filter or scan for the customer, event, channel, date, and status you need.

  2. Read the event

    Confirm why the message was created, who should receive it, and when it should be sent.

  3. Check delivery status

    Distinguish scheduled, queued, sent, delivered, failed, canceled, and duplicate-prevented events.

  4. Fix the cause

    Correct contact data, consent, provider configuration, template, or queue health before retrying.

  5. Verify once

    Process or resend only when appropriate, then confirm the new event and avoid repeated delivery.

What success looks like

  • The intended notice reaches the correct recipient once.
  • Failures show an actionable reason or are escalated with the event details.

Common problems

  • Do not press Send due now repeatedly while a queue is still working.
  • A provider acceptance status is not always the same as final delivery.
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