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Customers & Sales | Workspace

Send an estimate for secure customer approval

Preview the customer view, send the secure proposal, record the decision, and convert approved work without retyping it.

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Feature-specific ServiceTooly wireframe for Send an estimate for secure customer approval
This wireframe is generated from the feature names and steps in this guide, so it stays aligned with the instructions even when labels vary by role or plan.

What this section includes

  • Customer-facing proposal
  • Secure approval link
  • Approval status
  • Revisions
  • Convert to job or invoice

Start-to-finish instructions

  1. Finish the estimate

    Verify customer, address, scope, line items, options, tax, deposit, total, expiration, and exclusions.

  2. Preview as the customer

    Read every section on desktop and phone and confirm that the company identity is correct.

  3. Send the secure link

    Use the approved email or SMS channel and explain the next action.

  4. Track the decision

    Record approved, declined, expired, or revision requested. Keep changes in the estimate history.

  5. Continue the workflow

    Create the booking, job, deposit invoice, or final invoice from the accepted estimate.

What success looks like

  • The customer link opens the correct proposal.
  • The decision is recorded and the next record keeps the approved scope and price.

Common problems

  • Never guess a public estimate token or send one customer another customer's link.
  • If the total changes after approval, issue a documented revision instead of silently editing the accepted version.